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faq

{WELCOME}

CURRENT PRODUCTION TIME IS 4 WEEKS FROM PURCHASE DATE. If you need it sooner each item as the "Rush My Order" option. That fee bumps your order to the top of the printing, assembling and shipping lists.

Welcome to Cut The Cake Designs. It is my passion to create handmade paper goods that my customers love as much as I loved creating them! I welcome custom orders and emails!

Please review all Shop Policies before placing your order!

When ordering from Cut the Cake Designs please keep in mind that you are ordering a unique handmade item. Color, size, stain of the wood, etc. may vary. All of the paper is hand cut by me.

{PAYMENT}
Payment MUST be received within 3 days of purchase. After 3 days the sale is canceled.
Reserved listings expire within 24 hours of listing. A $2 fee will be added to your order if item needs to be relisted.

I accept Paypal. Paypal is safe, easy and my preferred method of payment. You do not need a Paypal account. You can pay with a credit card directly from this site. If you choose to purchase with an e-check or credit card via Paypal, it may take a few days to clear.

{SHIPPING}
Please read FAQ for current PRODUCTION TIME.
I ship USPS priority mail to the US. Priority mail only take 2-3 days. I ship first class Everywhere else.
I ship to the address listed in your PAYPAL account. Please make sure that your PAYPAL shipping address is correct!

I want you to receive your item(s) in the same condition that they left my shop in. I will make sure that your order is securely packaged and labeled to make the journey to you. However, if it does arrive damaged please let me know immediately. All items are handmade and made to order. Production time runs about two weeks from purchase (and payment) date. If you need your package sooner than that, just send me an email and I'll invoice you for faster shipping. Also if you would like insurance and/or tracking please let me know.
Refunds and Exchanges

Custom products can not be refunded or exchanged. If I make an error, I'll make your order right, free of charge.
Once you approve a design and printing has started I cannot refund or exchange your order. Of course, I'll do everything I possibly can to ensure your happiness.

If you have ordered a non-custom item and would like to return it please contact me.
If you are not completely happy with your purchase I do accept exchanges and returns within 14 days from when it is delivered on non customized items. All returned items will have a TWENTY percent restocking fee so please shop wisely.
Additional Policies and FAQs

I love custom orders! Custom designs are available for an additional design fee. Please contact me for pricing information. Just email me and let me know what it is that you'd like me to create for you. I'll do my best to make it happen.
I AM VERY email FRIENDLY!
{Be sure to carefully examine proofs before approving. Cut the Cake Designs is not responsible for errors once proofs are approved}